Shipping policy

Shipping with Filter Villa

Orders are fulfilled through our suppliers, with shipping costs calculated at checkout.

Before you place an order

Enter your delivery address at checkout to review the available shipping options and charges for your order before payment. Check that your address, including any apartment or unit number, is complete and correct.

Delivery timing

Shipping arrangements depend on the product, supplier and destination. If you need a filter by a particular date or the product page does not give the information you need, contact Filter Villa before ordering. Include the product name or link and your destination country and postal code so we can check the details.

Questions about an existing order

Contact us with your order number and the item you are asking about. For a damaged or incorrect item, include a description of the issue and keep the product and packaging while your request is reviewed.

Returns

Return eligibility depends on the item. Please read our refund policy and contact us before sending an item back.